Customer Service

Help with orders, rewards, accounts, privacy, and getting support.

Find answers in the help articles below. If you need personal assistance, chat with our support team.

Human support is available 9 AM–9 PM CT, Monday–Saturday; closed Sundays. The Pitmaster Helper AI remains available outside human support hours.

• Pitmaster Rewards — How It Works
• How to Delete Your Account & Data
• Refund Policy
• Online Ordering — How It Works
• Catering & Large Group Orders
• Delivery, Pickup & Scheduling
• Contact Us, Hours & Location
• Your Data & Privacy Rights
• Discount Codes & Promotions
• Allergens & Dietary Information
• Managing Your Account
• Email Subscriptions & Marketing Preferences
• Pitmaster Rewards — Frequently Asked Questions