> ## Documentation Index
> Fetch the complete documentation index at: https://help.unclebbq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pitmaster Rewards — Frequently Asked Questions

> Pitmaster Rewards help from Uncle J's Dirty Apron BBQ.

Quick answers to the most common questions about Uncle J's loyalty program. For a full overview, see [Pitmaster Rewards — How It Works](/customer-service/pitmaster-rewards).

***

## Earning Points

**How many points do I earn per order?**
You earn **5 points for every \$10 spent** on eligible food and beverage items. Points are rounded down to the nearest whole number.

**What's included in the eligible subtotal?**
Points are based on your food and beverage subtotal only. Delivery fees, taxes, tips, and discount code deductions are excluded.

**When do my points show up?**
Points are credited to your account automatically after your order is confirmed. This typically happens within a few minutes. If your points haven't appeared after 24 hours, [contact us](https://links.unclebbq.com/contact) with your order number.

**Do I earn points on catering orders?**
Points are not automatically applied to catering orders over \$250 (those go through a quoting process). Contact us once your order is confirmed and we can add points manually.

**Can I earn points as a guest without an account?**
No — you must be signed in to a Pitmaster Rewards account to earn points. If you placed a guest order and want to claim points, [contact us](https://links.unclebbq.com/contact) within 48 hours with your order reference number and we'll see what we can do.

***

## Points Balance & Tiers

**Where can I see my points balance?**
Sign in and go to [unclebbq.com/rewards](https://links.unclebbq.com/rewards) — your balance, tier, and recent transaction history are displayed there.

**What are the reward tiers?**

| Tier | Points | Badge |
| - | - | - |
| Pit Rookie | 0–99 | 🪵 |
| Smoke Chaser | 100–299 | 🔥 |
| Rib Ranger | 300–599 | 🍖 |
| Brisket Boss | 600–999 | 🤠 |
| Pitmaster Elite | 1,000+ | 👑 |

**What perks come with higher tiers?**
Higher tiers receive early access to limited menus, birthday perks, and exclusive offers delivered to your email address. Watch your inbox as you level up.

***

## Expiry & Resets

**Do points expire?**
Points are valid for **12 months** from the date they were earned. Any qualifying purchase resets the expiration clock on your entire balance.

**What happens to my points if I don't order for a while?**
If 12 months pass without a qualifying purchase, expired points are removed from your balance. Your tier level may also reset accordingly.

**If I earn new points, does that reset the timer on old ones?**
Yes — any qualifying purchase resets the 12-month timer on your entire balance, not just the new points.

***

## Redeeming Rewards

**How do I redeem my points?**
Redemption offers are emailed to you as you hit milestones. Watch for discount codes and free-item offers tied to your tier level. You cannot manually "spend" points at checkout like a currency.

**Can I combine a reward code with a promotional discount code?**
No — only one discount code can be applied per order.

***

## Account Issues

**My points are wrong / I think I'm missing points.**
[Contact us](https://links.unclebbq.com/contact) with your order number and we'll review your transaction history and correct any errors.

**I deleted my account. Can I get my points back?**
No — account deletion is permanent and irreversible. All points and account history are deleted and cannot be recovered.

**Can I transfer my points to another account?**
Points are non-transferable.

***

Still have a question? [Contact us](https://links.unclebbq.com/contact) or ask the **Pitmaster Helper** at the top of the page.


## Related topics

- [Customer Service](/customer-service/overview.md)
- [Pitmaster Rewards — How It Works](/customer-service/pitmaster-rewards.md)
- [Catering & Large Group Orders](/customer-service/catering.md)
- [Email Subscriptions & Marketing Preferences](/customer-service/email-subscriptions.md)
- [How to Delete Your Account & Data](/customer-service/account-deletion.md)


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