> ## Documentation Index
> Fetch the complete documentation index at: https://help.unclebbq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Delivery, Pickup & Scheduling

> Ordering help from Uncle J's Dirty Apron BBQ.

Uncle J's Dirty Apron BBQ offers two fulfilment options: **pickup** and **delivery**. Both are available through our online ordering system at [unclebbq.com](https://links.unclebbq.com/home).

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## Pickup

### How It Works

* Place your order online and choose **Pickup** at checkout
* Your order goes directly to the kitchen
* When it's ready, we'll send you a notification
* Come to the counter and give your name or order reference number

### Scheduled Pickup

You can schedule a pickup order in advance — helpful for lunch orders, event prep, or any time you want your food ready at a specific time. Choose a date and time at checkout.

### Tips

* Arrive close to your scheduled time — BBQ is best eaten fresh
* If you're running late, your order will be held for up to **30 minutes** before it may be given to the next customer or recycled back into the kitchen stock

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## Delivery

### How It Works

* Place your order online and choose **Delivery** at checkout
* Enter your delivery address — we'll show you an estimated delivery fee and time
* After payment, your order enters the kitchen queue
* A DoorDash driver picks it up and delivers it to your door
* You'll receive a **real-time tracking link** via email

### Delivery Area

Delivery is available within the Joliet, IL area. If your address falls outside the delivery zone, you'll be notified at checkout and can switch to pickup.

### Delivery Fees

Delivery fees are calculated based on distance and are shown before you confirm your order. There is no hidden markup — the fee goes to the delivery provider.

### If Something Goes Wrong

If your order arrives late, damaged, or incorrect, [contact us](https://links.unclebbq.com/contact) right away. For delivery issues caused by DoorDash (driver delays, incorrect handling), you can also contact DoorDash support directly via the tracking link.

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## Scheduling

Both pickup and delivery orders can be placed in advance. At checkout, select **Schedule for Later** and choose a date and time within our available windows.

We recommend scheduling during busy periods (weekends, lunch rush, Friday evenings) to guarantee availability.

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## Can I Change My Fulfilment Method After Ordering?

Once an order is confirmed it cannot be switched between pickup and delivery. If you need to make a change, [contact us](https://links.unclebbq.com/contact) as soon as possible and we'll do our best to accommodate you.

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Questions about your order? [Contact us here](https://links.unclebbq.com/contact).


## Related topics

- [Online Ordering — How It Works](/customer-service/online-ordering.md)
- [Customer Service](/customer-service/overview.md)
- [Catering & Large Group Orders](/customer-service/catering.md)
- [Managing Your Account](/customer-service/manage-account.md)
- [Refund Policy](/customer-service/refund-policy.md)


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